Shipping Policy

Shipping Policy

  • Delivery of your order is estimated to take 3-5 working days upon payment received.
  • Customers are required to inspect the product immediately upon arrival to ensure the item is good in condition.

**FREE Shipping is ONLY applicable to West Malaysia

Return Policy

  • All goods sold are non-exchangeable and non-returnable unless due to defective or wrong item received.
  • Any defective or wrong item received, kindly email to info@giftmate.com.my or contact / whatsapp us at 013-3036168 with the proof.
  • The goods must be in the new condition and returned in the original packaging along with all accessories.

Cancellation

  • Customers are allowed to request for any cancellation if product has not been dispatched after payment completion.
  • Giftmate Sdn. Bhd. reserves the right to refuse full refund or charge a restocking fee for any order that doesn’t comply with the above mentioned requirements.